WANDERING TROUT — BOOKING TERMS

When making a reservation with Wandering Trout Pty Ltd, you agree to the following Booking Terms.

Wandering Trout is a small, hosted dining and accommodation property. Cancellations, late changes, no-shows and damage can have a significant impact on our small team and limited rooms and dining places.

18+ EXPERIENCE

Wandering Trout is an adults-only (18+) dining and accommodation property.

Guests under 18 cannot be accommodated. Guests arriving with a minor may be refused accommodation.

DINING RESERVATIONS

The Hosts’ Table is a hosted, seasonal dining experience around one shared table.

Reservations are essential and close 48 hours prior to seating. We are unable to accept late or walk-in dining reservations.

Card details may be required to secure your reservation and you authorise Wandering Trout to apply any charges permitted under the cancellation and no-show conditions shown when booking.

Please provide genuine dietary requirements when making your reservation. Our menu is prepared specifically for the guests joining us, so preferences or dietary changes advised late may not be able to be accommodated.

BYO is not available.

ACCOMMODATION

Accommodation is paid in full at the time of booking unless otherwise stated in the rate or booking conditions.

Your reservation is confirmed when you receive a confirmation email. If you have not received confirmation within 48 hours, please contact us.

Room rates are for one or two adults, with a maximum occupancy of two guests per room.

Our guest rooms are located on the first floor of our heritage property and are accessed by stairs.

Accommodation reservations are essential and close 48 hours prior to check-in. We do not accept walk-in accommodation bookings.

Check-in is between 4pm and 8pm, Wednesday to Sunday, unless otherwise arranged. If arriving after 8pm, please contact us in advance so we can arrange the appropriate arrival process.

Earlier check-in cannot be guaranteed and must be arranged in advance.

Check-out is by 11am.

ROOM-ONLY BOOKINGS

Room-only bookings provide accommodation only.

For the full Wandering Trout experience and access to the restaurant/bar area, we warmly invite you to join us at the Hosts’ Table. Reservations can be made via the link below.

The Hosts’ Table is the heart of the evening at Wandering Trout, bringing guests together over good food, wine and conversation.

Dining reservations are essential and close 48 hours prior to seating, as we prepare daily for everyone joining us.

The Wandering Trout dining room is open by reservation only, so room-only bookings do not provide access for dining, snacks or hosted evening bar service without a dining reservation.

If the restaurant is open for that evening’s Hosts’ Table service, room-only guests are welcome to join us downstairs for a drink; however, our small, dedicated team will be focused primarily on providing the best service possible for the evening’s Hosts’ Table guests.

We will let you know at check-in what access is available in the Trout that evening.

Want to join us for dinner? Reserve your place at the Hosts’ Table here → [NBI BOOKING LINK]

OPENING & ACCESS

Wandering Trout is a small hosted dining and accommodation property and does not operate as a walk-in restaurant or pub.

Our dining room is open by reservation for Hosts’ Table service, and access to restaurant/bar areas may vary depending on the evening’s service.

Current dining days and reservation availability are shown on our website and booking pages.

CANCELLATIONS & REFUNDS

Wandering Trout is a small destination property with six rooms. Guests generally plan a Tasmanian trip well in advance, so late cancellations can be difficult to replace, especially during our peak summer period.

We strongly recommend travel insurance for unexpected changes to your plans.

Direct bookings — Shoulder Season

Bookings cancelled within 48 hours of making the reservation receive a full refund.

After 48 hours, cancellations incur a 30% cancellation charge.

Cancellations made within 14 days of arrival are non-refundable.

Bookings made within 14 days of arrival are non-refundable from the time of booking.

Direct bookings — Peak Season

Peak Season runs from 26 December through Easter Monday inclusive.

Bookings cancelled within 48 hours of making the reservation receive a full refund.

After 48 hours, cancellations incur a charge of one night’s accommodation or 30% of the total booking, whichever is greater.

Cancellations made within 30 days of arrival are non-refundable.

Bookings made within 30 days of arrival are non-refundable from the time of booking.

If any night of your stay falls within Peak Season, Peak Season cancellation conditions apply to the entire booking.

OTA / third-party bookings

Bookings made through online travel agents or other third-party booking platforms are non-refundable from the time of booking, unless the confirmed rate specifically states otherwise.

For greater booking flexibility, we recommend booking directly with Wandering Trout.

No-shows & early departures

No-shows and early departures are non-refundable.

Changes of date

Changes of date for direct bookings may be considered where sufficient notice is given, subject to availability and at Wandering Trout’s discretion.

Any approved change may be subject to the rates and conditions applying to the new dates.

GUEST SPACES

Guest spaces and shared areas are provided for the enjoyment of our guests. Please leave shared property and facilities onsite, undamaged and reasonably tidy.

Where televisions or similar appliances are available, free-to-air television and streaming services are not provided. Guests may use their own accounts where pairing or casting is available.

BREAKFAST

Where breakfast is included, it is intended as a light start to the day.

Housekeeping generally begins from 10am. Please leave used dishes reasonably tidy.

Guest cooking or storage of travel provisions is not provided unless arranged with us in advance.

RUBBISH & CLEANING

Waste services in Mole Creek are limited. Excessive rubbish, unusual cleaning requirements or rubbish left outside the normal requirements of a stay may incur an additional cleaning or disposal charge.

SMOKING

Smoking is not permitted inside guest rooms, accommodation areas or indoor areas of Wandering Trout.

Evidence of indoor smoking or smoke taint may incur a minimum cleaning charge equivalent to two nights’ accommodation, together with any additional reasonable costs resulting from cleaning, damage or loss of use.

DAMAGE

Guests are responsible for damage caused during their stay beyond reasonable wear and tear.

Wandering Trout may charge the card associated with the reservation for reasonable repair, replacement, specialist cleaning or loss-of-use costs resulting from guest damage.

Significant damage, smoke taint or loss of use may incur a minimum charge equivalent to two nights’ accommodation, where appropriate.

PAYMENTS & CARD AUTHORITY

By providing payment or card details, you authorise Wandering Trout to charge amounts properly due in connection with your booking, including accommodation, dining or pre-orders, applicable cancellation or no-show charges, agreed extras, and reasonable cleaning or damage charges.

Bookings made through third-party platforms may also be subject to the payment conditions displayed by that platform.

PRIVACY

We collect personal information reasonably required to manage your booking, payment, communication and stay. This may include your name, contact details, booking information, payment information and, where reasonably required, identification details.

We use this information to manage reservations and payments, provide our services, communicate with you and meet our legal obligations.

We do not sell or exchange your personal information for unrelated marketing purposes.

Payment information is handled through secure payment providers and used only for authorised transactions and charges associated with your booking.

EVENTS OUTSIDE OUR CONTROL

Occasionally circumstances outside our reasonable control—including illness, staffing emergencies, severe weather, power or supply interruptions, emergency repairs or government restrictions—may affect our ability to provide part or all of a booked service.

If Wandering Trout is unable to provide a booked service, we will contact affected guests as soon as reasonably possible and provide any remedies required under applicable law.

AUSTRALIAN CONSUMER LAW

Nothing in these Booking Terms excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.

CONTACT

Questions about your booking or these terms can be directed to Wandering Trout using the contact details provided on our website or booking confirmation.